Official Cosina Voigtlander USA Distributor

I am proud and  happy to announce that CameraQuest is now an official Cosina Voigtlander Distributor for the US market.   This means CameraQuest has the full support of the Cosina factory, including access to the newest Voigtlander products,  parts, and expertise to repair Voigtlander products.  

Not every repair facility knows the new Cosina Voigtlanders.  Only Voigtlander distributors have full access to factory repair parts and factory repair manuals.   How will a grey market dealer be able to get needed  repair parts? 

New Cosina Voigtlander USA Products are guaranteed one year from the date of shipment to you,  for defects in materials,   workmanship, and mechanical working order.   Not included is anything dropped or otherwise damaged by ANY sort of accident or abuse.   This includes inadvertently poking your finger thru the shutter while trying to load film, and jamming the shutter by trying to advance the film while the shutter was still open from the previous exposure.    The warranty covers parts and labor,  NOT shipping or insurance which is the owner's responsibility.  The warranty is void IF,  in our sole opinion,  the item was damaged by a previous repair attempt.   The Voigtlander warranty extends to the original purchaser only. 

On CameraQuest sales directly to the consumer, Voigtlander Serial Numbers are recorded BEFORE shipping, so there is no warranty paper work to fill out.  For CameraQuest supplied Voigtlander dealer sales, the top half of the warranty card must be mailed in within 30 days of the sales date with a copy of the sales receipt, or the warranty is void.   Warranty cards are verified with dealers upon receipt.

If you have a problem with your new Cosina Voigtlander product, please describe the problem by email to [email protected] to confirm attention is needed.  Include emails with the returned item.

Rush repairs are not an option, warranty or otherwise.  For your information, not all repair shops are familiar with the new Cosina Voigtlander cameras and lenses.  CameraQuest started importing Voigtlander into the US as soon as they were available in Japan.  In fact, I was importing Voigtlander about 6 months before the first official  USA importer.    As a result, my repair technicians are probably the most experienced in the US for Cosina Voigtlander.  While any camera or lens can fail,  the Voigtlander repair rate is small compared to the overall number of sales.  

Owners  pay shipping and insurance on warranty repairs.    The shipping liability is with the shipper and their insurance.    If anything is damaged or lost in shipment, it is the owner's responsibility to deal with the insurance and or the shipper.   

Most Voigtlander warranty repairs will be shipped back within  3-4 weeks after receipt,  however some repairs can take longer if parts are not immediately available.   

Honoring THK or Schneider Voigtlander USA Warranties:  CameraQuest became a Voigtlander US distributor in 2003.  There may be some old stock on dealer shelves with the warranty cards from the previous distributors.   CameraQuest will honor Schneider or THK Voigtlander USA warranties providing the customer 

1. Emails first to obtain  warranty repair authorization 

2. Sends the original warranty card,  and a copy of the bill of sale less than one year old

3. Includes payment by check for return insured shipping

4. The item was sold to them by an authorized Schneider or THK dealer

Beware of sellers providing warranty cards who were never Schneider or THK dealers, those warranty cards will not be honored because they were not authorized dealers.     Foreign warranties for Voigtlander products sold in other countries will NOT be honored.

Return Shipping Address is

Stephen Gandy

1336 Moorpark Road, Box 184

Thousand Oaks, CA  91360

Revised: May 31, 2013 .  Copyright � 2004-2013 Stephen Gandy. All rights reserved.    This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind.  Information in this document is subject to change without notice.  Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.